SVP, Client Services & Delivery
What are your responsibilities at Sakon?
John’s team is the first step in Sakon’s customer success journey. They ensure that implementations are completed on time and on spec following a lean implementation methodology and a customer-centric, workshop-focused delivery model.
What did you do before this?
John has over 25 years of professional services leadership experience in the telecom, financial services, healthcare and high-tech industries. He spent that last 13 years in the TEM industry, most recently at MTS where he led their TEM/CLM consulting practice. Prior to MTS, John served as Vice President of Software Operations at AnchorPoint where he led their TEM and MMS professional services and support organizations, software development, and managed services delivery teams. John holds a B.S degree in Electrical Engineering and a Master’s degree in Business Administration.
What do you do when you’re not here?
John is a self-confessed lacrosse junkie and, when he is not working, he can usually be found running with his dog or traveling up and down the East Coast to watch his kids play college and high school lacrosse and softball games. A little-known fact: when John lived in San Francisco, one of his homemade wines won a silver medal at a Napa Valley wine tasting contest.
Why is this an exciting time to be working at Sakon?
“I’m excited to be working at Sakon with such a high-energy group of individuals focused on customer satisfaction and customer value at a time when the industry in general is having issues in those areas. We’ve put together a very deep team with a lot of industry experience and insight—and that really shows in our product direction and our ability to work with our customers and partners. It’s allowed us to quickly deliver solutions personalized for each customer and designed to meet their specific business goals. It’s actually pretty unique in an industry of black box managed services.”