What’s Included With My SakonMobile for ServiceNow® Solution?


Out-Of-The-Box Workflows

  • Ordering and Fulfillment
  • Employee Onboarding and Offboarding
  • Device Lifecycle
  • Request Approvals
  • Eligibility
  • User Management

Out-Of-The-Box Mobility Data

  • Easy-To-Use Product Catalog
  • Catalog Items for All Standard Mobility Transactions
  • Device Assets
  • Service Line Assets
  • Mobile Device Management (MDM) Data
  • Order and Ticket Updates

Playbooks and Best Practices For:

  • The Best Self-Service Experience for Your Employees
  • Leveraging AI through Virtual Agent and Now Assist
  • CMDB/AMDB Mapping
  • Mobility Data Modeling
Sakon Servicenow logo

See SakonMobile in the ServiceNow Store

Visit the Store

Mobility Add-On Services

services to keep your people moving Forward

Order and
  • End User Order and Delivery Service
  • Device Recycling and Disposal
  • Service Line Activations or Suspensions
  • Device Repair and Replacement Support
  • Device Upgrade Support
Get a Quote
  • Carrier Relationship Management (Over 100 Countries and 150 Carriers Served)
  • Employee Support When Working With Carriers
  • Logistics Planning and Coordination
Get a Quote
  • Global Invoice Processing and Optimization
  • Analytics and Reporting
  • Flagging Discrepancies and Redundancies
Get a Quote
IT Asset
  • Strategic Planning
  • Performance Monitoring
  • Policy and Procedure Enhancements
  • Compliance and Risk Management
  • Training and Support
Get a Quote

Get a Quote

Trusted by ServiceNow® users from

Servicenow Quote Image

Sakon has been a great addition to the company. Their professionalism and attention to detail is second to none. The integration into our business was very impressive and has already provided significant cost savings to the company.

Infrastructure and Operations Leader

IT Industry


Enterprise Mobility Management (EMM) refers to the comprehensive set of strategies, policies, and technologies used by organizations to manage mobile devices, data, and applications within their corporate environment. It encompasses a range of tools and solutions aimed at ensuring the security, compliance, and efficiency of mobile operations within an enterprise environment.

EMM typically includes functions such as device management, application management, content management, security management, and financial management. This means overseeing tasks such as provisioning and configuring devices, distributing and managing applications, securing data through encryption and access controls, and monitoring device usage and compliance with company policies.

Overall, EMM enables organizations to embrace the advantages of mobile connectivity while maintaining control and security over their resources. It helps businesses optimize productivity, streamline operations, and safeguard sensitive information in an increasingly mobile-centric world.

While there are many benefits of an enterprise mobility management solution built on the ServiceNow platform, three of the top benefits include:

  1. Unified employee experience: Mobility management solutions like SakonMobile address the issue of fragmented employee experiences by centralizing mobility management within ServiceNow. Employees no longer encounter disjointed processes when requesting new devices, as everything is streamlined through ServiceNow, providing a cohesive and seamless experience.
  2. Automated mobility workflows in the ServiceNow platform: SakonMobile uses an integration that automates manual processes, eliminating the daunting task of IT administrators having to interact with multiple systems to fulfill mobility requests.
  3. Accurate asset information: SakonMobile for ServiceNow ensures the accuracy of asset information in the asset management database (AMDB) and configuration management database (CMDB) by leveraging the data discovered, ingested, and reconciled through our Sakon Device Platform. Because it’s built on the ServiceNow platform, you’ll have one source of truth for all of your data and never have to question its validity or where it came from.

Mobile Device Management (MDM) focuses primarily on device-centric management and security, while Mobile Asset Management (MAM) extends the scope to include applications, content, and associated resources, providing a more comprehensive mobile asset management solution.

While building your own mobility solution on the ServiceNow platform might seem like a feasible option, there are several factors to consider before deciding between buying a pre-built mobility solution or developing one in-house:
  • Time to market: Buying a pre-built mobility solution typically offers a faster time to market compared to building one from scratch. Developing a custom solution might require extensive planning, development, testing, and deployment, which can significantly delay the rollout of your mobility initiative.
  • Expertise and resources: Building a mobility solution internally requires a team with specialized skills in mobile app development, ServiceNow platform customization, and integration with existing systems.
  • Total cost of ownership (TCO): While developing a custom mobility solution might seem cost-effective initially, consider the long-term costs associated with maintenance, updates, and support.
  • Scalability and flexibility: Pre-built mobility solutions are often designed to scale and adapt to evolving business needs, offering flexibility in customization and integration with other platforms.
  • Security and compliance: Pre-built mobility solutions typically undergo rigorous security testing and compliance certifications to ensure data protection and regulatory compliance. Building a custom solution requires implementing robust security measures and compliance controls, which can be complex and time consuming.

Because SakonMobile is designed as a turnkey solution, it requires no implementation effort from your ServiceNow team. Sakon’s telecom and ServiceNow experts handle the heavy lifting of installing and configuring your solution so you don't have to drain your internal resources and can spend your time focusing on core business objectives.

While we handle implementation and configuration, platform governance remains with your team so that you can maintain control and full visibility of what’s happening in your ServiceNow instance at all times. As we work, we follow your standards closely and provide documentation so that you can ensure adherence.
Sakon Servicenow logo

Do You Have More Questions? 

Reach out to one of our mobility experts and we’d be happy to answer any questions you have.

Reach Out