IT and Procurement are being asked to mobilize the workforce with applications to enhance efficiency and services delivered via smartphones and tablets. A real-time inventory is required to ensure the right people have the right devices with the right software and the right plans.
Finance is looking to reduce costs wherever possible and with all of the changes in mobile pricing plans, employee usage trends and staffing levels, the mobility spend can be a prime source for reductions if thoroughly managed. A near real-time optimization engine is required to ensure the best plans are in place, appropriate international features are activated only when needed and device plans are shut off when not in use.
Employees need a purpose-built solution to order mobile communications services. The mobility product provides a customized catalog, consumer-like shopping experience and full workflow functionality.
Sakon allows you to automate your existing mobility helpdesk with a service orchestration approach that simplifies, organizes and tracks requests. As requests come in, they are categorized, prioritized, assigned to available staff and tracked in a single system.