Applications Center

Mobility & IOT Portfolio

Device Management

Mobility Optimization

Roaming Management

Maintain real-time inventory of mobile portfolio.

IT and Procurement are being asked to mobilize the workforce with applications to enhance efficiency and services delivered via smartphones and tablets. A real-time inventory is required to ensure the right people have the right devices with the right software and the right plans.

Capture wireless vendor billing and inventory detail

Capture wireless vendor billing and inventory detail

Capture wireless vendor billing and inventory detail
  • Seamlessly pull inventory and billing data from over 100 wireless carriers around the world.
  • Automatically refresh data with each billing cycle.
Integrate in house and third-party platforms

Integrate in house and third-party platforms

Integrate in house and third-party platforms
  • HR for provisioning workflow, service removal and hierarchical reporting.
  • Travel feeds for feature management.
  • ITSM for integrated service management
Integrate with mobile device management platforms

Integrate with mobile device management platforms

Integrate with mobile device management platforms
  • Enforce mobile security policies.
  • Leverage BYOD enabled devices

Lower your mobility spend.

Finance is looking to reduce costs wherever possible and with all of the changes in mobile pricing plans, employee usage trends and staffing levels, the mobility spend can be a prime source for reductions if thoroughly managed. A near real-time optimization engine is required to ensure the best plans are in place, appropriate international features are activated only when needed and device plans are shut off when not in use.

Optimize plans

Optimize plans

Optimize plans
  • Proprietary rate plan analysis incorporates usage trending algorithms and extensive rate plan library.
  • Comprehensive audit ensures wireless vendor changes are correct for equipment purchases and rate plans.
  • Analytics conducted within bill cycle allows for changes prior to invoice receipt.
Manage international roaming

Manage international roaming

Manage international roaming
  • Integrate with travel systems to turn features on before travel and shut off after the employee returns home.
  • Interact with carrier and MDM systems to receive and automatically act on roaming alerts.
Automate changes

Automate changes

Automate changes
  • Recommendation and approval workflow shown in intuitive presentation with automated approval process.
  • Implementation management provides automated rate plan changes with wireless vendors.

Make it easier for employees to order mobile services.

Employees need a purpose-built solution to order mobile communications services. The mobility product provides a customized catalog, consumer-like shopping experience and full workflow functionality. 

Make interaction easy

Make interaction easy

Make interaction easy
  • Provide intuitive user experience with customized catalog, shopping cart and checkout.
  • Includes guided ordering and extensive self help.
  • Leverage mobile application for seamless interaction on any device.
Streamline workflows

Streamline workflows

Streamline workflows
  • Set approval process with pre-defined rules.
  • Leverage HR feeds and API integration for employee onboarding and management approvals.
  • Allow online and e-mail-based approvals.
Connect to systems

Connect to systems

Connect to systems
  • Vendor integration for upgrade verification, costing, ebonding and order placement. 
  • API integration for address verification. 
  • MDM, Service Desk Providers and more.
  • Fully integrated with ServiceNow.
Gain actionable insights

Gain actionable insights

Gain actionable insights
  • Employees can track order status throughout the order lifecycle.
  • Employees receive instructions for self activation.
  • Built-in metrics tracking for performance evaluation.

Automate your mobility help desk.

Sakon allows you to automate your existing mobility helpdesk with a service orchestration approach that simplifies, organizes and tracks requests. As requests come in, they are categorized, prioritized, assigned to available staff and tracked in a single system.

Make interaction easy

Make interaction easy

Make interaction easy
  • Use pre-defined mobility ticket forms for requests such as replace device, recycle device, device support and more.
  • Help users help themselves with FAQs and How To’s.
Connect to systems

Connect to systems

Connect to systems
  • Tickets automatically update mobile portfolio
  • Integrate with global service providers for Tier 1, Tier 2, logistics, break fix and more.
  • Enable API integration to ITSM Systems (ie. ServiceNow, others).
Gain real-time insights

Gain real-time insights

Gain real-time insights
  • Employees can track ticket status.
  • Generate interactive dashboards and reports based on selectable metrics.
  • Integrates with enterprise BI tools and Excel.