Helping you meet your goals is our priority. So we invest in your success with ongoing help desk support, online resources and monthly reporting. For a more personalized approach, we can offer customized services that include a dedicated Customer Success Manager who will work with you to develop a roadmap for functionality adoption that aligns with your specific business objectives—and identify ways to further enhance your experience through training programs and exploring in-depth learnings from similar clients.
Success Support
Our Success Support plan is included with every Sakon subscription and provides online support, training and post-implementation onboarding. Your subscription includes:
12x5 Help Desk Support
Usage and Adoption Reporting
Unlimited Access to Learning Pathways
Monthly Health Check Monitoring
Post-implementation onboarding support
Customized Support
Our Customized Support program provides your organization with a named Customer Success Manager who works to understand your people, applications and business priorities—then develops an adoption plan to hit your goals. Your CSM will also serve as a single point of contact for escalations, product updates, requests and any questions that may arise.
All Success Support services, plus:
24x7 Help Desk Support
Assigned Customer Success Manager
Tailored Framework for Success Program
Monthly and Quarterly Success Reviews
Discounted Training Packages
Support Services At A Glance
Feature
Success Support
Customize Support
12x5 Help Desk Support
24x7 Help Desk Support
Unlimited access to the Learning Pathways Training Video Library
Discounted bundled instructor led classroom training
