Success Support | Customized Support | |
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Included 6 with every Sakon Subscription |
Contact Us 7 to learn more about Customized Support |
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Feature | ||
12x5 Help Desk Support | ||
24x7 Help Desk Support Your CSM will serve as a single point of contact for escalations, product updates, requests and any questions that may arise. |
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Unlimited access to the Learning Pathways Training Video Library | ||
Discounted bundled instructor led classroom training | ||
Usage and adoption reporting | ||
Post-implementation onboarding support | ||
Monthly health check monitoring | ||
Customer success manager support Your CSM will work to understand your people, applications and business priorities—then develop an adoption plan to hit your goals. |
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Monthly on-site customer success meeting | ||
Quarterly on-site business review | ||
Support Services
We’re invested in your success
Helping you meet your goals is our priority. So we invest in your success with ongoing help desk support, online resources and monthly reporting. For a more personalized approach, we can offer customized services that include a dedicated Customer Success Manager who will work with you to develop a roadmap for functionality adoption that aligns with your specific business objectives—and identify ways to further enhance your experience through training programs and exploring in-depth learnings from similar clients.