We’re invested in your success.

Helping you meet your goals is our priority. So we invest in your success with ongoing help desk support, online resources and monthly reporting. For a more personalized approach, we can offer customized services that include a dedicated Customer Success Manager who will work with you to develop a roadmap for functionality adoption that aligns with your specific business objectives—and identify ways to further enhance your experience through training programs and exploring in-depth learnings from similar clients. 

Success Support

Our Success Support plan is included with every Sakon subscription and provides online support, training and post-implementation onboarding. Your subscription includes:

  • 12x5 Help Desk Support
  • Usage and Adoption Reporting
  • Unlimited Access to Learning Pathways
  • Monthly Health Check Monitoring
  • Post-implementation onboarding support

Customized Support

Our Customized Support program provides your organization with a named Customer Success Manager who works to understand your people, applications and business priorities—then develops an adoption plan to hit your goals. Your CSM will also serve as a single point of contact for escalations, product updates, requests and any questions that may arise.

All Success Support services, plus:

  • 24x7 Help Desk Support
  • Assigned Customer Success Manager 
  • Tailored Framework for Success Program
  • Monthly and Quarterly Success Reviews
  • Discounted Training Packages

Support Services At A Glance

    • Feature
    • Success Support
    • Customize Support
    • 12x5 Help Desk Support
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    • 24x7 Help Desk Support
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    • Unlimited access to the Learning Pathways Training Video Library
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    • Discounted bundled instructor led classroom training
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    • Usage and adoption reporting
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    • Post-implementation onboarding support
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    • Monthly health check monitoring
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    • Customer success manager support
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    • Monthly on-site customer success meeting
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    • Quarterly on-site business review
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