Support Services

 

We’re invested in your success

Helping you meet your goals is our priority. So we invest in your success with ongoing help desk support, online resources and monthly reporting. For a more personalized approach, we can offer customized services that include a dedicated Customer Success Manager who will work with you to develop a roadmap for functionality adoption that aligns with your specific business objectives—and identify ways to further enhance your experience through training programs and exploring in-depth learnings from similar clients. 

Success Support Customized Support

Included
 6
 with every Sakon Subscription
Contact Us
 7
 to learn more about Customized Support
Feature
12x5 Help Desk Support
24x7 Help Desk Support
Your CSM will serve as a single point of contact for escalations, product updates, requests and any questions that may arise.
Unlimited access to the Learning Pathways Training Video Library
Discounted bundled instructor led classroom training
Usage and adoption reporting
Post-implementation onboarding support
Monthly health check monitoring
Customer success manager support
Your CSM will work to understand your people, applications and business priorities—then develop an adoption plan to hit your goals.
Monthly on-site customer success meeting
Quarterly on-site business review
 
 

Other Services