|Success Support||Customized Support|
with every Sakon Subscription
to learn more about Customized Support
|12x5 Help Desk Support|
|24x7 Help Desk Support
Your CSM will serve as a single point of contact for escalations, product updates, requests and any questions that may arise.
|Unlimited access to the Learning Pathways Training Video Library|
|Discounted bundled instructor led classroom training|
|Usage and adoption reporting|
|Post-implementation onboarding support|
|Monthly health check monitoring|
|Customer success manager support
Your CSM will work to understand your people, applications and business priorities—then develop an adoption plan to hit your goals.
|Monthly on-site customer success meeting|
|Quarterly on-site business review|
We’re invested in your success
Helping you meet your goals is our priority. So we invest in your success with ongoing help desk support, online resources and monthly reporting. For a more personalized approach, we can offer customized services that include a dedicated Customer Success Manager who will work with you to develop a roadmap for functionality adoption that aligns with your specific business objectives—and identify ways to further enhance your experience through training programs and exploring in-depth learnings from similar clients.