Mobile Operations Management
An increasingly complex mobile ecosystem combined with a lack of expertise means that businesses are now looking outside for help in managing their mobile estate. Yet very few MMS solutions today focus on simplifying and automating operations as well as delivering quality end-user experiences. Sakon automates mobility operations and orchestrates services from best of breed traditional MMS service companies.
MMS Changing With The Times
According to Gartner, "over the past 12 months, we have seen ongoing initiatives in automation, with service and support bots, virtual assistance and self-service assistance from several providers." Further, "The MMS market continues to evolve, with providers expanding on their scope or geography, or repositioning their role. It's a competitive market that's that still has room for maturity."Source: Gartner, "2020 Magic Quadrant for Managed Mobility Services, Global"
Three Keys to Flawless Mobile Operations Management
Sakon has automated hundreds of processes and workflows across multiple providers and disciplines that enable teams to focus on more strategic initiatives.
The Sakon orchestration engine works behind the scenes bringing together all the data, applications and best of breed managed services in real-time.
Sakon’s integration framework is open to connecting to all data and systems through APIs or directly.
Enterprise mobility is now an employee experience business
A new set of employee expectations have risen in importance around autonomy, personalization, collaboration, and simplicity. The modern workforce expects to be able to choose not only where and when to work, but also which devices and applications they'll use. They expect complex processes to be simple and personalized to them. Sakon’s platform manages and governs data it can capture from anywhere and orchestrates the workflows in the full-blown mobility environment.
Sakon Mobile Operations Management
Sakon provides a globalized, intuitive, high-performance and complete mobile operations management solution. The technology efficiently integrates multiple data sources including carrier systems for ordering, inventory and billing; MDM systems for device management; ITSM tools such as ServiceNow for unified customer experiences; HR systems for user management, workflows and reporting; and a variety of others to deliver the industry’s most comprehensive toolset for management of the enterprise mobile estate.
Mobile Operations Management
Simplify mobile management of the entire device lifecycle from procurement to recycling for mobile computing devices including laptops, phones, tablets, wearables, IoT devices, and ruggedized devices.
- Increased Visibility
- Compliance Management
- Intelligent Support Orchestration
Mobility as a Service
Eliminate upfront costs by transforming to a monthly subscription that includes both the device and a comprehensive set of support services to simplify your mobile environment.
- Predictable Costs
- Gain Budget Certainty
- Improve End-User Experience
Sakon + ServiceNow
Centralize IT services and create a seamless user experience in ServiceNow, while enabling smart workflows in Sakon Mobile to provide end to end mobile device lifecycle management.
- Total Visibility
- Easy Management
- Great User Experience
Manage all types of Bring Your Own personal mobile devices in the workplace while ensuring data security, employee satisfaction, and flexible reimbursement options.
- Gain Complete Visibility
- Manage All Device Types
- Simplify BYOD
Empower employees with automated self-service by using technology that is familiar and comfortable.
- Increase Productivity
- Reduce Help Desk Calls
- Ensure Compliance
Leveraging the Mobile Operations Management Advantage
Mobile Operations Management is so useful – and imperative – to today’s enterprise, because, when done right, it not only drives significant cost savings, it helps companies transform their business and gain a competitive edge in the market.