Download the eBook
Measure Vendor Performance with a Service Level Agreement to Evaluate Success
Analyzing vendor performance of your Telecom Expense Management (TEM) provider with a Service Level Agreement (SLA) gives you measurable insights on what is working and what is not.
In this eBook, you will learn:
- Why your business needs an SLA and the common mistakes made during the SLA creation process
- What metrics and categories you should include in your SLA and the importance of an “SLA framework”
- What you should ask your TEM provider and how to negotiate with them
- And everything else you need to know about implementing SLAs in your organization