Key Takeaways from the 2023 Gartner® TEM Market Guide
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Key Takeaways from the 2023 Gartner® TEM Market Guide

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The Gartner® 2023 TEM Market Guide is an awesome tool for navigating the ever-evolving world of TEM. It's packed with insights, trends, and valuable information that can help organizations like yours stay ahead of the game in managing enterprise communications and cloud services.

Sakon is incredibly proud to be recognized by Gartner, and we're eager to share the key takeaways with you. Our mission has always been to simplify the complex and empower businesses with the tools they need to make informed decisions. 

Ready to dive in? Let's go!

The TEM Landscape Continues to Shift

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Modern enterprises require modern TEM solutions. The accelerated reliance on technology, a trend initiated by the pandemic and still surging in 2023, necessitates TEM providers capable of overseeing all assets in the telecom ecosystem. This includes not just fixed and wireless devices, but also cloud-based applications, data centers and IoT devices.

Enterprises are recognizing the value of unified solutions that can handle reporting, inventory management, cost optimization, bill payment and service consumption tracking from a single platform, emphasizing the need for real-time processing and streamlined operations. The days of being content with managing traditional fixed and mobile expenses are over; in-depth reporting and inventory management for the entire communications estate, including full-circle telecom lifecycle management, have become the new norm.

Service Excellence Is a Must

For enterprises big and small, service quality is taking center stage. Reactive engagement models and hidden costs are no longer acceptable — enterprises are actively seeking TEM providers that deliver consistent, robust management. Proactive service quality is now the expectation.

Enterprises are meticulously evaluating vendor operational quality and their ability to meet defined SLAs. This scrutiny encompasses assessing the TEM provider's track record, experience, role and contract responsibilities, implementation schedules, and scalability. The ability to scale services globally, with in-region resources, has become paramount for businesses with an international footprint.

Automation, Data Analytics, and Intelligence

Enterprises have been diving deep into data analytics and intelligence in 2023, demanding platforms with advanced analytical capabilities that facilitate data-driven decision-making. As a result, TEM services have had to up their game to offer cost predictability, forecasting, and AI-based simulations.

This level of insight empowers businesses to make informed decisions regarding budgets, IT investments, inventories, and future contract negotiations. Today, efficiency is everything, and automation is the linchpin. There's a growing appetite for automated processes, including invoices, inventories, data processing, and integration. Streamlining these processes is not only working to reduce the burden on internal teams, but also enhancing service quality across the board.

Sakon is Leading the Way

When it comes to the 2023 Gartner TEM Market Guide, Sakon isn’t just a spectator; we're a part of it! We’re thrilled to be recognized in this guide, and we're proud that all of our hard work this past year is making a huge difference for global enterprises.

2023 was a big one for us, as we ushered in major enhancements to both the Sakon Telecom and Sakon Device platforms. These upgrades introduced a new quote request and analytics engine, globalized bill payment capabilities, and a 3rd generation Built-on-Now ServiceNow application, enabling end-user enablement and Configuration Management Database (CMBD) synchronization. Additionally, globalized chat support capabilities were integrated.

Our strategic focus not only looks to deliver cutting-edge products, but also attract and retain top talent. Sustainability is a core pillar of our ethos, which is why we’re moving toward net-zero data centers and offices. Moreover, Sakon extends its commitment to sustainability by offering device recycling and electronic billing conversion options to customers.

Looking ahead, we’re positioned to manage $8+ billion in spend and oversee 3 million mobile devices by the end of 2023, a testament to our expanding global presence and influence in the TEM arena. With a focus on exceeding customer expectations, Sakon consistently measures its Customer Satisfaction (CSAT) through surveys, vendor report cards, and direct feedback, ensuring its solutions align with the diverse and evolving needs of its clientele.

Needless to say, we’re excited about what the future has in store!

Want to Read the Full Guide?

This blog only provides a glimpse into the dynamic landscape of TEM as outlined in Gartner's 2023 Market Guide. The full report delves even deeper, offering a comprehensive understanding of market trends, provider capabilities, and strategic insights that can steer your organization toward TEM excellence.

If you’re interested in accessing the complete guide, simply click the link below.


TEM Market Guide