SLAs in Telecom Expense Management: The Foundation for a Strategic Partnership

       
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Measure Vendor Performance with a Service Level Agreement to Evaluate Success

Analyzing vendor performance of your Telecom Expense Management (TEM) provider with a Service Level Agreement (SLA) gives you measurable insights on what is working and what is not.
In this eBook, you will learn:
  • Why your business needs an SLA and the common mistakes made during the SLA creation process
  • What metrics and categories you should include in your SLA and the importance of an “SLA framework”
  • What you should ask your TEM provider and how to negotiate with them
  • And everything else you need to know about implementing SLAs in your organization

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