Turn your telecom inventory into your most strategic asset
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One accurate view of every service, across every carrier. Carrier, order, and ownership data unified so every team works from the same truth. -
A governed record that updates itself. Every order is validated against inventory and reflected the moment it closes — nothing drifts.
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A ServiceNow CMDB that always matches the live network. A certified scoped app keeps incidents, changes, and requests on accurate data.
See it on your own carrier data in 30 minutes. A Sakon network expert maps your live inventory, not a demo environment.
Three pillars, one governed record
Manage every stage of the telecom lifecycle with purpose-built tools designed for enterprise scale.
Unified Telecom Record
One accurate record for every service across every carrier — the single version of the truth your whole organization can work from.
Network360 builds a complete picture of your telecom estate by unifying three data sources: monthly carrier feeds, your internal ownership data, and the full history of every quote, order, and change. The result is a single record — validated, reconciled, and continuously updated — that gives IT, procurement, finance, and network operations one consistent view of what's active, what it costs, and who owns it. Sakon connects to your carriers and ingests their feeds directly — no IT involvement, no API builds — and keeps the record current on a monthly or quarterly cadence you set.
- Carrier data. Monthly feeds from carriers — active services, components, and circuit identifiers — ingested in their native format without modification.
- Customer data. Order cost allocation, site ownership, and naming conventions mapped to your enterprise structure — no more spreadsheet maintenance.
- Order data. Every quote, order, and change tracked with full provisioning detail and lifecycle history — so inventory reflects reality.
Order Management
All of your Network MACD activity in a single platform. Every change reflected in a governed record the moment it closes.
Moves, adds, changes, and disconnects no longer live in disconnected tickets and email threads. Network360 gives engineers a purpose-built workspace where orders are validated, tracked, and synchronized — and inventory is updated in real time as each order closes. The result is an operational record you can trust for audits, reporting, and the downstream workflows that depend on knowing what your network actually looks like right now.
- Centralized MACD control. Every move, add, change, and disconnect managed from one single platform.
- Real-time inventory updates. The record changes as orders progress — no lag, no reconciliation work, no stale data feeding downstream systems.
- Validated before it is sent. Orders are checked against current inventory before submission — catching errors that would otherwise surface as provisioning failures.
ServiceNow Integration
Telecom operations inside the platform your teams already use — with inventory that stays accurate between updates.
Network360 connects to ServiceNow through a certified Scoped app, giving IT, procurement, and network teams accurate inventory, order status, and change history without leaving ServiceNow. Incidents are worked against real service data, and change requests reflect the current state of the network — reconciled against what your carriers actually bill.
- End-to-end MACD in ServiceNow. Orders triggered, tracked, and closed without portal-switching.
- CMDB always current. Telecom CIs updated continuously for accurate incidents and changes.
- One view for every team. Inventory, orders, and history in one place.
Governance isn't. optional anymore.
Fragmented telecom data creates exactly this kind of risk: when carrier records, order data, billing inventory, and operational systems don't align, the CIO has no governed view of the infrastructure estate. Network360 closes that gap, field by field.
of IT leaders cite security and governance among their top three concerns preventing AI deployment. — Gartner, "Get AI Ready: Action Plan for IT Leaders"
Single source
of truth
One validated record for the entire estate — carrier, customer, and order data reconciled so every department sees the same accurate view.
Audit-ready
compliance
Audit-grade inventory and a full history of every change turn compliance from a multi-week scramble into a routine query.
Network Lifecycle
accountability
Every service has a traceable owner, a complete change history, and a current status — the accountability infrastructure AI and automation require.
Real-time
alignment
Changes flow into ServiceNow and the CMDB as they happen — so governance stays current without manual reconciliation across teams.
When the network goes down, you already know what's affected.
The same governed record that keeps inventory accurate turns an outage into a two-minute answer — not a cross-team scramble.
Because every service is tied to an accountable team, its site, and the carrier behind it, Network360 shows the blast radius of any failure the moment it happens. Impacted circuits, the sites and teams that depend on them, and the carrier accountable for the SLA are all one click away — inside the ServiceNow incident your team is already working.
- Instant blast radius. See every service, site, and team affected by a down circuit the moment it fails.
- Clear accountability. Every impacted service already maps to a named team — no hunting for who to call.
- Carrier accountability. Know which carrier holds the SLA — and hold them to it, with the record to back it.
- Resolved in ServiceNow. The incident, the impact, and the change all live where your teams already work.
Faster time to impact assessment
Of impacted services mapped to an accountable team