Essential Insights from Gartner's 2026 Managed Mobility Services Market Guide

Gartner's 2026 Market Guide for Managed Mobility Services confirms what's been building for a few years now: MMS isn't judged on uptime and unit cost alone anymore. Gartner points to three trends now defining the market: AI integration, sustainability and employee experience, and finds the business case for MMS has shifted from purely cost-centric to employee-centric, pulling in stakeholders well beyond IT and procurement, including HR and security.

At the same time, many organizations are taking a harder look at their mobile fleets, reassessing which roles actually need a device in order to cut excess inventory, control cost and reduce waste.

Providers are responding in kind. AI is moving MMS from reactive troubleshooting to predictive, proactive operations, flagging device issues before they disrupt frontline workers, automating financial workflows, and powering the virtual assistants now showing up on help desks. Sustainability reporting and carbon tracking are becoming standard expectations rather than differentiators. And SLAs are giving way to experience level agreements (XLAs), with some providers weighting them as high as 70% of a customer's health score.

Sakon in Gartner's 2026 Market Guide

Sakon is named as a representative vendor in Gartner's 2026 Market Guide for Managed Mobility Services, Global. The guide highlights our unified platform approach (device life cycle, expense management, and logistics with embedded AI through the Sakon Telecom Cloud) and calls out our ServiceNow-native integration as a differentiator:

“Critically, Sakon’s normalized carrier data layer is what allows ServiceNow AI agents to complete end-to-end transactions with carriers.”

Source: Gartner, Market Guide for Managed Mobility Services, Global, 2026

The guide also notes that Sakon's sustainability practices are aligned to EcoVadis standards, and points to our ISO 27001:2022, ISO 22301, SOC 2, and PCI DSS certifications, alongside compliance with GDPR, HIPAA, and CCPA.

When you're ready to rethink mobility management for your own business, we're here to help. Contact us to get the conversation started.

Gartner, Market Guide for Managed Mobility Services, Global, Katja Ruud, Matt Baldino, 12 May 2026. GARTNER is a registered trademark and service mark and/or its affiliates in the U.S. and internationally and it is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.