Blogs
,
TEM
,
Featured
copy
To us, the Gartner 2026 Market Guide for Managed Mobility Services confirms what's been building for a few years now: MMS isn't judged on uptime and unit cost alone anymore. Gartner points to three trends now defining the market: AI integration, sustainability and employee experience, and finds the business case for MMS has shifted from purely cost-centric to employee-centric, pulling in stakeholders well beyond IT and procurement, including HR and security.
At the same time, many organizations are taking a harder look at their mobile fleets, reassessing which roles actually need a device in order to cut excess inventory, control cost and reduce waste.
Providers are responding in kind. AI is moving MMS from reactive troubleshooting to predictive, proactive operations, flagging device issues before they disrupt frontline workers, automating financial workflows, and powering the virtual assistants now showing up on help desks. Sustainability reporting and carbon tracking are becoming standard expectations rather than differentiators. And SLAs are giving way to experience level agreements (XLAs), with some providers weighting them as high as 70% of a customer's health score.
Sakon in the Gartner 2026 Market Guide
Sakon is named as a Representative Vendor in the Gartner 2026 Market Guide for Managed Mobility Services, Global.
When you're ready to rethink mobility management for your own business, we're here to help. Contact us to get the conversation started.
Gartner, Market Guide for Managed Mobility Services, Global, Katja Ruud, Matt Baldino, 12 May 2026.
GARTNER is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
copy