Ensuring success with Sakon services
Combining deep product knowledge, process expertise and industry experience, Sakon's professional services team designs and implements solutions that meet your specific business needs.
We want you to enjoy the full benefits of Sakon as soon as possible. Our implementation team has developed a lean, collaborative approach to software deployment that minimizes staff time, disruption and delay. In workshops led by skilled Project Managers and Business Consultants with years of telecom and systems experience, we work with you to tailor Sakon to support your business processes and priorities
Integrated Managed Services
We employ a unique approach to the delivery of global integrated managed services, combining a network of best- in-industry service providers and our own pioneering Center of Excellence. Leveraging Sakon and the time-tested business processes we have developed, we provide global presence, local knowledge and compliance with regional regulatory requirements.
Helping you meet your goals is our priority. So we invest in your success with ongoing help desk support, online resources and monthly reporting. For a more personalized approach, we can offer customized services that include a dedicated Customer Success Manager who will work with you to develop a roadmap for functionality adoption that aligns with your specific business objectives.
Every one of our clients is unique, and we approach education and training from this premise. Our instructors know more than which screen a field is on—they understand the tasks users need to do and why they do them. Training is focused on the key tasks for each role in the organization. We create a training plan that includes instructor-led sessions, videos and other resources to make sure each user can get the maximum benefit from Sakon.