Watch the video What you can ask ServiceNow Request a demo

Ask Milo™ for ServiceNow

Mobility requests, resolved in one conversation.

Employees ask Milo in plain language. Milo completes the order, upgrade or replacement inside ServiceNow Virtual Agent, without waiting on the service desk.

Built on the ServiceNow AI Platform
Companion to Sakon Telecom Connect: Mobile

Ask Milo ServiceNow Virtual Agent

Milo asks the employee to choose a carrier for a new device with carrier connectivity.

Milo offers device models and storage options; the employee picks iPhone 17 Pro Max with 256GB.

Milo confirms the request was submitted as requested item RITM0010866, state open.

Watch Milo in action.

Ordering a corporate phone, requesting an upgrade, or checking an order status shouldn't be complicated.

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Everyday mobility. One simple conversation.

From a new device to a lost phone, Ask Milo helps employees get things done without leaving ServiceNow.

Order a new device

Start a corporate mobile device request through conversation.

Try asking

I need a phone for a new hire starting Monday.

Built on the ServiceNow AI Platform

AI that doesn't just answer. It takes action.

Ask Milo connects conversational AI with trusted telecom data and automated mobility workflows, so employees can move from a question to an action in one experience.

Certified on the ServiceNow StoreInstall Ask Milo from the Store like any other ServiceNow app.
Employee Center and Service PortalRight where employees already work and go for help.
ServiceNow Virtual AgentConversations run through Virtual Agent, and requests are created as ServiceNow records.

One connected experience

Employee Center, Service Portal, Virtual Agent
Ask Milo conversational AI
Sakon Telecom Connect: Mobile
Enterprise mobility workflows

Before you install.

Answers for ServiceNow platform owners and the IT teams evaluating Ask Milo.

Ask Milo is listed on the ServiceNow Store as Ask Milo for Sakon Telecom Connect: Mobile. It is a companion app, so your ServiceNow instance needs Sakon Telecom Connect: Mobile installed.

In the places they already go for help: Employee Center, Service Portal and ServiceNow Virtual Agent.

Telecom Connect keeps ServiceNow synced with unified telecom data across your carriers, updated daily. Milo uses that data to answer questions and start the right workflow.

Telecom Connect is built with native ServiceNow components and designed for zero risk during upgrades.

Sakon holds certifications and attestations including AICPA SOC, ISO/IEC 27001:2022, ISO/IEC 27701 and ISO 22301, and supports PCI DSS, HIPAA, GDPR and CCPA requirements.

Yes. Sakon works with ServiceNow partners including NewRocket and Thirdera, and can work with any partner you already use.

Install Ask Milo from the ServiceNow Store, or request a demo and we will walk your team through an implementation plan.

Ready to meet Milo?

Discover how Ask Milo can bring conversational enterprise mobility to your ServiceNow environment.

Ask Milo requires Sakon Telecom Connect: Mobile. Prefer a walkthrough first? Request a demo and we'll show it running in ServiceNow.

Request a demo

Demo

Mobility requests, resolved in one conversation.

Watch Milo in action.

Everyday mobility. One simple conversation.

Order a new device

AI that doesn't just answer. It takes action.

One connected experience

Before you install.

What do I need to run Ask Milo?

Where do employees use it?

What data does Milo work from?

Will it affect our ServiceNow upgrades?

How is our data protected?

Can we work with our existing ServiceNow partner?

How do we get started?

Ready to meet Milo?

Request a demo