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The Situation

Having recently merged with a large partner network, this West-coast, not-for-profit healthcare system needed to rationalize its legacy communications networks and manage them on a single platform. Previously reliant on home-grown solutions and manual processes to handle wireline and wireless lifecycle services, this client turned to Sakon for an automation and optimization advantage that has delivered millions of dollars in savings, pervasive process efficiencies, and newfound visibility into, and control over, its communications services environment.


1) 250,000 line-item inventory build completed in 90 days.

2) Single platform for automation of wireline and wireless procure-to-pay processes, including orchestration of mobility lifecycle management services.

3) Centralized visibility and control of communications services has generated millions of dollars in savings, while helping client secure important USAC subsidies in rural areas.

[Download a PDF of this case study]

Phase 1 Rapid Inventory Build

With the help of the client, Sakon embarked on an aggressive inventory build, one that encompassed 2,500 locations and resulted in over 250,000 line items being captured in the Sakon platform, including MPLS, VOIP, SIP trunks, and local lines. And it happened at breakneck speed – just three short months.
Phase 2: Invoice Processing and Payment
With Sakon, all wireline and wireless invoices are entered into the platform, leveraging the platform’s 3-Way Match functionality to compare invoice charges to previous invoices, contract terms, and existing inventory. Invoices are then directed to internal staff through an automated workflow for review and approval before being paid in the platform. Today, nearly 2,000 invoices a month are processed and paid hands-free in Sakon, accounting for nearly $5 million in monthly recurring charges.

Comprehensive Inventory: The Gift that Keeps on Giving

Sakon’s comprehensive store of location-specific inventory – along with the precision reporting it enables – has also helped the healthcare provider in unanticipated ways. For example, inventory visibility has played a vital role in helping the health network secure several hundred thousand dollars in Universal Service Administration Company (USAC) subsidies.
Administering nearly $10 billion in funds annually, USAC supports healthcare facilities in bringing world-class medical care to rural areas through increased broadband capabilities. Using reports generated by the Sakon platform, the client has eliminated the need for third-party validation of eligible locations, streamlining and improving the accuracy of the qualification process.

Making The Most of Mobility

While bringing more than 250,000 line items of inventory onto Sakon and taming wireline procure-to-pay process complexities were paramount to the hospital network, so too was managing mobility. As iPads, tablets, laptops and other devices have proliferated among caregivers and across care facilities, ensuring they are available when needed, working properly, and on the right plans with cost allocated correctly, has grown more mission critical.
With Sakon’s managed mobility services (MMS) offerings, the healthcare provider enables doctors and other staff to order new devices from an approved catalog in the platform, while Sakon orchestrates the back end services needed to deliver, maintain, fix, and retire them. The platform also provides mobile usage and plan visibility to location managers, helping them control costs for over 12,000 devices.


The Sakon Difference

The Sakon Difference

Part inventory. Part engine. All brains.

Sakon’s Synkronize engine brings together in one place all of the scattered, disparate elements of your global IT infrastructure, normalizes them, and makes them easy to manage – and transform.


Links source data and transaction data from network and mobile service providers, as well as HR and location information, then unifies it with service, logistics and operations desks.


Organizes, cleanses and normalizes information across geographies, carriers and currencies.


Using secure, open APIs, connects the data to purpose-built applications and a global network of help desk partners to coordinate actions and provide visibility across systems.


Applies the industry’s only proven and effective three-way match to compare assets, contracts and actual costs to drive out waste.