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Sakon Featured in Gartner 2021 Market Guide
For Telecom Expense Management (TEM) Services

Company’s experienced leadership, innovative platform, and proactive engagement streamline telecom estates by improving processes and lowering costs as the economy resets for a post-Covid19 world.


Concord, MA – January 5, 2022 – Sakon, the leading platform and services provider for managing enterprise communications and cloud services, today announced its inclusion in the Gartner 2021 Market Guide for Telecom Expense Management (TEM) Services. Notable for being a strategic vendor with sizeable spend under management, Sakon is also highlighted for its strong team and innovative software. Its platform orchestrates real-time data, automating transactions and workflows and simplifying operations while delivering quality end-user experiences and actionable insights. It’s the company’s fourth year in Gartner’s market guide.

Throughout 2021, Gartner received inquiries revealing that companies need TEM providers to improve business outcomes and asset performance, provide better visibility and control of assets, and reduce cost for communications services under management. Interested parties can access the Gartner Market Guide here, compliments of Sakon.

“Enterprises are facing frequent changes to an increasingly complex communications environment,” said Andy Goorno, CEO of Sakon. “This market is moving beyond traditional fixed and mobile TEM toward a broader set of communications-related IT and cloud-based services. Companies need TEM providers that meet ROI expectations by providing full life-cycle management for end-user devices and managed mobility services (MMS) integration. As we shift toward a post-pandemic economic landscape and more hybrid working, customers need strategic partners with visionary roadmaps like never before.”

Gartner’s emphasis on Sakon’s strong implementation team, superior managed services, and a platform that integrates with an open architecture aligns well with the key trends that Gartner sees influencing the TEM space – from platform automation to technology simulations and data analytics in pursuit of cost management. Gartner’s clearest “uptake trend” is for more managed mobility services (MMS), an area in which Sakon – with its Sakon Mobility offering – thrives on a global scale, as evidenced by Sakon’s recognition as a Customers’ Choice in the 2021 Gartner Peer Insights “Voice of the Customer: Managed Mobility Services, Global.” (See the full “Voice of the Customer” paper here.)

Gartner adds that as the Covid19 pandemic ebbs, extended buying cycles have shortened to some degree. Still, prospective buyers continue to carefully consider the business case for specific TEM needs. Sourcing, Procurement, and Vendor Management leaders should therefore work with vendors attuned to the vexing challenges enterprises face at this unique time. Vendors capable of proactively streamlining the telecom estate across technology towers will be in demand. Going forward, proactive engagement models will be prized.

“It struck me that Gartner client inquiries about network transformation requirements and associated simulations have increased to the extent they have,” said Dan Hughes, Sakon’s President. “That rhymes with what Sakon is hearing from clients that voice increased interest in project management assistance associated with network transformation, such as order management and business case calculations for services like SD-WAN.”

Gartner points to the fact that TEM services are a strategic means to optimize and manage the enterprise communications and IT costs associated with accelerating digital transformation. Many enterprises struggle to control their communications service spend, which Gartner forecasts to represent 36% of global end-user spending on IT products and services in 2021. For Sakon, TEM is the art of integrating data and workflows to control and transform communication services for enterprises. Sakon’s mobile and network transformation capabilities play a key role for enterprises understanding and managing their businesses, from IT service providers to healthcare and financial services companies. Robust service delivery and data privacy undergird it all, as Sakon is HIPAA, SOC 1, SOC 2, ISO 2001, and GDPR certified.

To learn more about Sakon’s award-winning approach to TEM, see:


About Sakon:

Sakon helps enterprise clients in a wide range of industries control telecom spend and manage end-user devices more efficiently. The company’s Telecom Expense Management, Managed Mobility Services and Cloud Expense Management solutions reduce operational costs, increase insights and optimize financial performance through a platform that connects organizations with suppliers globally, automates workflows and optimizes services. Founded in 2003 and headquartered in Concord, Massachusetts, Sakon has over 900 employees with offices in the United States, Canada, the United Kingdom, China, Singapore and India. For more information, go to